Digital Approval Processes: ALTEN’s End-to-End Solutions

The digitalization of public services

The digitalization of public services is one of the defining challenges of our time. Especially in environments where government authorities, businesses, and international skilled workers interact, processes must be efficient, transparent, and reliable.

As part of a complex digital transformation project, ALTEN supports the continuous development and operation of applications that digitally manage key processes related to the labour market approval of foreign workers and contract work procedures in Germany.

By taking responsibility across the entire software lifecycle, ALTEN lays the foundation for stable, secure, and future-proof digital services.

“We do not simply develop software; we create digital solutions for processes that have a meaningful impact on society. Through our end-to-end approach, modern quality assurance practices, and a well-established interdisciplinary team, we ensure that complex applications operate reliably, evolve continuously, and deliver sustainable value over the long term.” – Steffen Schild, Senior Specialist & Test Lead at ALTEN Germany

The Challenge

Administrative processes are often characterized by strict regulatory requirements, complex workflows, and multiple stakeholders. At the same time, expectations regarding speed, transparency, and digital accessibility continue to grow.

Key project requirements include:

  • Digitalization of complex administrative procedures
  • Reduction of manual processing activities
  • Ensuring stable and secure operations
  • Integration and modernization of existing interfaces
  • Compliance with accessibility and cybersecurity requirements
  • Continuous adaptation to changing business and organizational needs

In addition, new requirements must be implemented on schedule without compromising quality or system stability.

The ALTEN Solution

ALTEN provides an interdisciplinary team of experts that combines business analysis, software development, testing, DevOps, and operations within a unified agile framework. This structure enables requirements to be implemented efficiently without time-consuming handovers, while business, technical, and quality responsibilities are clearly assigned through dedicated roles.

The scope of services includes:

  • Business analysis and requirements management
  • Front-end and back-end software development
  • Test management and quality assurance CI/CD-Pipeline
  • DevOps and deployment
  • Monitoring and operations
  • Second-level support and hotfix management
  • Accessibility and cybersecurity assurance

Collaboration is organised through a distributed European team model, combining remote work with targeted on-site customer engagements.

Quality as an Integral Part of the Process

In this project, quality is not treated as a separate project phase but as an integral component of the entire development lifecycle. Every requirement is translated into testable user stories with clearly defined acceptance criteria and implemented within three-week sprint cycles. Business analysts, developers, testers, and operations specialists work closely together in a multidisciplinary team to ensure seamless collaboration.

Automated testing, systematic code reviews, static quality metrics, and comprehensive integration and interface testing ensure that every change meets the highest standards of reliability and stability.

This approach is further supported by continuous monitoring, established support processes, and structured hotfix management. Accessibility and cybersecurity requirements are addressed from the very beginning and continuously integrated into development activities. The result is a set of digital solutions that are not only functional but also secure, maintainable, and trustworthy over the long term.

Technological Expertise

The technical implementation is based on modern architecture and proven engineering practices that enable the continuous evolution of complex applications. The solution leverages REST-based APIs, container technologies, and automated build, test, and deployment pipelines. This technological foundation supports short release cycles, high scalability, and reliable system operation.

At the same time, it facilitates the rapid integration of new business requirements and the seamless connection of internal and external systems. The team also utilizes modern AI-enabled tools and automated processes to further enhance efficiency in both software development and quality assurance. The result is a powerful and future-ready application landscape that meets demanding technical requirements while delivering an intuitive and reliable user experience.

Customer Benefits

The key value delivered by ALTEN stems from its holistic project approach. Rather than providing isolated services, the team assumes responsibility across the entire software lifecycle, from business analysis and development through quality assurance, deployment, operations, and support. This minimizes coordination efforts, accelerates decision-making processes, and enables the efficient implementation of new requirements.

Users benefit from stable and user-friendly digital solutions that simplify and automate complex administrative procedures. Repetitive manual tasks are reduced, processing times are shortened, and overall process transparency is enhanced. Through the continuous modernization of interfaces and systems, the solution remains scalable, maintainable, and adaptable to future requirements.

Particularly in highly regulated environments, the consistent application of quality, security, and accessibility standards, combined with reliable operational support, creates the trust and stability required for long-term success.

From Vision to Execution: ALTEN Shapes Sustainable Digital Transformation

This case study demonstrates how ALTEN successfully delivers complex digital transformation projects through deep IT Services expertise, an interdisciplinary team structure, and a strong end-to-end ownership model.

By combining software development, quality assurance, operations, and continuous improvement within a single integrated approach, ALTEN creates sustainable digital solutions that excel even in highly regulated and business-critical environments.